Delivery & Returns

Delivery

Shetland Distillery Company Ltd can only deliver distilled spirits to addresses within the UK. This excludes Northern Ireland.

We can deliver to your home or work address, as you have entered it on the order, we cannot accept any liability if the quoted address is incorrect or incomplete.  Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods. We cannot deliver to PO boxes.

Orders will normally be delivered within 10 days of despatch, and we will always do our best to fulfil your order as quickly as possible. If your order is time specific, say for a birthday, special occasion or Christmas please contact us prior to ordering.

We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, Shetland Distillery Company Ltd gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing.

Returns & Refunds

We hope you will be happy with your purchase. When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away at onlinesales@shetlandreelgin.com.

Purchasers may cancel the order by informing Shetland Distillery Company Ltd within 7 days of receiving their order. Please return it to us unopened, sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees. Liability for loss or damage during transit is also the responsibility of the purchaser.

Shetland Distillery Company Ltd will refund the purchase within 30 days of you notifying us about the return, to the credit/debit card or Paypal account used to make the purchase.